Grievance Redressal & Customer Complaints Support

GRIEVANCE REDRESSAL MECHANISM .

Customers who wish to send in complaint/feedback over any issue can use the following channels:

LEVEL 1: Customer Service Help Desk .

If you are not satisfied with the response received from the branch or if you don't receive a response in 3 working days, please call our Help Desk Representatives available on the phone to register your complaints.

Helpline No : +91-8527696663

Email id : info@sabkaloan.com

Timings: Monday to Saturday (10 am to 6 pm)

LEVEL 2: Customer Relationship Manager.

Please contact Customer Relationship Manager.

Helpline No : +91-8448298748

Email id : shipranshu@sabkaloan.com

Timings: Monday to Saturday (10 am to 6 pm)

LEVEL 3: Grievance Redressal Officer.

If you are not satisfied with the response from customer service helpdesk or if you don't receive a response within 3 working days, please call or write to Grievance Redressal Officer. You will receive a response within 5 working days of Grievance Redressal Officer receiving the complaint.

Address : First Floor Plot No:-17, Pocket-8, Block-C, Sector-17, Dwarka New Delhi-110075

Contact No. : +91-8630657006

Email : grievance@sabkaloan.com

Also, if the complaint / dispute are not redressed within a period of one month, the customer may appeal to the RBI on the following addresses:

The General Manager

Deptt. Of Non-Banking Supervision (DNBS)

Reserve Bank of India

Dwarka Sector - 17, 110075